NERC also made provisions for compensating customers for service failures, particularly for those on Band A feeders.
By Olawale Lamina
The Nigerian Electricity Regulatory Commission, NERC, has slammed a fine of N1.69bn on Abuja Electricity Distribution Company, AEDC, for overbilling infractions against consumers.
The penalty was gazetted in Order NERC/2024/114 and issued as part of the NERC September 2024 Supplementary Order. The regulatory document, ORDER/NERC/2024/114, which was dated August 30 and signed by Vice Chairman, Musiliu Oseni, and Commissioner, Legal, Licensing and Compliance, Dafe Akpeneye, was published on NERC’s website on Thursday.
The Commission stressed that the fine is based on AEDC’s non-compliance with its previous order on capping estimated billing for electricity consumers.
Consequent on the investigation on AEDC’s billing practices, NERC identified that the company had overcharged customers from January to September 2023, warranting the invocation of sanction equivalent to 10 per cent of the overbilled amount.
The regulatory document, titled September 2024 Supplementary Order to the Multi-Year Tariff Order 2024 for AEDC, outlined the reasons behind the fine and adjustments to AEDC’s revenue requirements and tariffs.
The regulatory body informed that it had “approved the deduction of N1.69bn from the total annual OpEx of AEDC effective September 2024, being 10 per cent of the overbilled amount by AEDC for the period covering January-September 2023.”
The sanction became necessary based on complaints by consumers and subsequent investigations that revealed AEDC had not adhered to the regulatory guidelines on estimated billing.
“The commission has approved the deduction of N1.69bn from AEDC’s annual operating expenditure as a penalty for non-compliance with the order on capping estimated bills,” the NERC’s order stated.
NERC also issued directives aimed at improving service delivery and monitoring compliance with service-based tariffs.
AEDC is required to ensure the continuous monitoring of its service levels, particularly regarding electricity supply to Band A feeders.
Also, the order specified that, “Where AEDC fails to deliver on the committed level of service on a Band A feeder for consecutive two days, AEDC shall on the next day by 10am publish on its website an explanation of the reasons for the failure. The Supplementary Order also mandated AEDC to procure a minimum of 61MW of embedded generation, with at least 30MW sourced from renewable energy, to improve the reliability of electricity supply within its franchise area.
It emphasized that the procurement of this capacity must be completed by April 2025, while stating that the measure was necessary to meet AEDC’s service delivery commitments under its Service-Based Tariff framework.
Regarding the adjustments to AEDC’s tariffs, NERC noted that the commission had approved new tariffs effective from September 1, 2024.
Similarly, NERC also made provisions for compensating customers for service failures, particularly for those on Band A feeders.
According to the order, “AEDC shall make appropriate compensation to the affected customers in Band A feeders listed in Appendix 3 for failure to deliver up to 20 hours of average supply but more than 18 hours of average supply.”
The Supplementary Order, which will remain in effect until a new tariff review is issued, highlighted NERC’s determination to see to it that electricity distribution companies adhere to regulatory guidelines while protecting consumers from unfair billing.
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