…engages stakeholders for solution
By Olawale Lamina
The Nigerian Communications Commission, NCC, has acknowledged the Quality of Service (QoS) challenges being experienced in Abuja, which have impacted telecommunications subscribers negatively, especially in the conduct of their businesses and social interactions
In a statement signed by NCC’s Head, Public Affairs. Mrs. Nnenna Ukoha, in response to the current development, the Commission assured that it is “collaborating with major stakeholders and licensees to address these challenges, largely caused by disruption to diesel supply affecting IHS Nigeria Limited, the colocation provider responsible for powering Airtel and MTN base stations in the affected areas.”
Recall that some parts of the Federal Capital Territory, FCT, have been badly hit by disruption of the quality of service to subscribers. The Pinnacle Times investigation revealed that locations affected by poor network and data services included Area 10, Wuse 2, Jahi and Kado-Kuchi areas as subscribers, especially that of the MTN and T2 Mobile, formerly 9mobile expressed displeasure of network challenges the plagued their businesses and day to day activities
But the NCC’s statement said that the glitch was as a result of lack of diesel supply to sites and what efforts are being deployed to address the situation.
“…. challenges are a result of the activities of the National Oil and Gas Suppliers Association (NOGASA), which disrupted diesel supplies to sites with the attendant telecommunications services outages in Abuja. The NCC is committed to ensuring seamless communication services for all Nigerians and recognizes the importance of reliable power supply for the provision of optimal telecommunication services.
“In the face of these challenges, we reiterate our commitment to fostering a conducive environment for the growth and sustainability of telecommunications services in Nigeria. We are taking proactive steps to facilitate dialogues between the impacted service providers and other stakeholders to promptly resolve the diesel supply concerns that have negatively impacted service quality.”
NCC seized the opportunity to restate its dedication “to effectively managing the situation and will keep the public updated on progress towards restoring full telecommunication services in Abuja.”
The regulatory body commended in the affected telecommunications subscribers in the affected areas “for their understanding and patience during this period and reaffirm our commitment to delivering high-quality telecommunications services nationwide.”
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